MY INTERNATIONAL PACKAGE WAS CONFIRMED DELIVERED IN NEW YORK. WHAT’S HAPPENING?

What you are seeing is the tracking showing delivery to the international mail sort facility in New York. Your package is in the process of being assigned a new international tracking number from USPS. As soon as the international tracking number is applied to your package, you will receive an email with your new international tracking link. This link will update as the package moves along in the postal system. Unfortunately USPS has been experiencing delays within their system due to Covid-19. Please be patient. Very sorry for this inconvenience.

 

HOW MUCH IS THE SHIPPING FEE?

Prices are all inclusive, which means they include duty and import fees.

Standard shipping in US cost is $4.49

 

HOW LONG WILL IT BE UNTIL MY ORDER IS SHIPPED?

Estimated transit time after dispatch:

USA : 3-5 processing days, 7-14 days shipped

Please note

Due to the current COVID-19 situation there may be a delay in delivery times.

Once your order has been shipped, you will be sent a confirmation email with tracking information to the email address used during checkout.

We apologise for any inconvenience caused.

If you have any other questions, please feel free to get in touch support@blackequinox.com !

 

CAN I CANCEL MY ORDER OR CHANGE MY SIZE REQUEST?

Unfortunately once an order is placed it cannot be canceled or edited. As the order is immediately sent to our production facility for processing. Most items are made-to-order and therefore cannot be canceled or edited once they enter the production queue.